Omnichannel strategy and supply chain
Omnichannel: the retail revolution
Multiple points of entry and multiple points of exit with seamless customer follow-up: no more silo management, pure supply chain.
Customers can place their orders via the order entry channel of their choice, choose the delivery method that seems most appropriate (home delivery, collection, etc.) and be delivered to the physical point that seems most optimal from the point of view of commercial and supply chain analysis.
For example, the implementation of Click and Collect (taking an order over the Internet and collecting it from a physical point of sale) requires a porous relationship between traditional distribution channels and e-commerce channels.
Supply Chain projects associated with omnichannel
The consequences for process management and information systems are far-reaching:
- Putting e-commerce at the heart of the system
- Transform warehouses into multi-tasking facilities, from point-of-sale replenishment to direct delivery to the customer.
These projects require a detailed understanding of the business and the ability to manage change quickly and effectively.
Our approach
Our approach consists of
1
Gain insight into value-added customer journeys
2
Rethinking processes
3
Redesigning information systems
4
Transforming sales outlets and related professions
We operate in various sectors
Large groups, institutions, SMEs ; we have the resources to support companies of all sizes and in all circumstances (from long-term vision to crisis support)
Supply chain is becoming an integral part of industrial sites. Managing site supplies means working more closely with suppliers, and integrating factory workflows into the supply chain.
Our work focuses on issues relating to the organization and management of physical flows, as well as on forward-looking studies linked to territories. Our areas of expertise include urban logistics, modal shift and carbon footprint.