Service Life cycle management
Adapt the service offering throughout the product life cycle
The principle of the Supply Chain is to size resources and organizations in relation to customer service ambitions. A given level of service is thus matched by an optimized organization of resources, with a focus on efficiency(the best service at the lowest cost).
However, the service ambition or the very nature of the expected service varies for each product according to its life cycle:
- When a product is launched, the service expected is based on the Supply Chain’s responsiveness and its ability to cover an accelerated time-to-market, or to integrate a new reference system into management systems.
- On the other hand, at the end of a product’s life cycle, expectations will focus more on the management of obsolescence and dead stock, as well as on the sizing of return flows.
Deploying Service Life Cycle Management
Service Life Cycle Management” aims to put in place an organization and resources capable of regularly adapting to changes in requirements linked to a product’s status. In its supervisory role, the Supply Chain must detect status changes by monitoring key indicators in the product life cycle. It must also be capable of resizing its resources to meet new requirements. In this way, the supply chain plays its role of anticipating and coordinating functions, always with the aim of optimizing the company’s capacities.
Integrated into a Sales & Operations Planning (S&OP) approach, Service Life Cycle Management enables us to fine-tune activity forecasts and propose capacity targets adapted to future needs. Backed by high-performance management tools, this concept facilitates the operational management of events.
Today, our Supply Chain and Logistics consultants apply this principle principle for high-tech products, or complex, long-life equipment. These gains facilitate maintenance and spare parts management.
We operate in various sectors
Large groups, institutions, SMEs ; we have the resources to support companies of all sizes and in all circumstances (from long-term vision to crisis support)
Supply chain is becoming an integral part of industrial sites. Managing site supplies means working more closely with suppliers, and integrating factory workflows into the supply chain.
Our work focuses on issues relating to the organization and management of physical flows, as well as on forward-looking studies linked to territories. Our areas of expertise include urban logistics, modal shift and carbon footprint.